Placing orders for masks and prosthetics


To place an order from the catalogue, send us an e-mail including:

  • what item you want to purchase (including number, color, etc.)
  • the invoice data (for private people out of Italy, complete name and address*)
  • the address for delivery (if it's different from the invoice data)
  • the method of payment and shipping that you want to use

(* = If you choose a fast delivery service, please add a phone number too)


For commissions please e-mail us and describe what you want.

We'll talk with you, in person or via e-mail, the characteristics of your project, the schedule, the methods of payment and those of delivery.

We'll send you an estimate: if you agree with it, for expensive projects we'll ask for a part of the payment in advance before we start to work. From there on, the order will be like one from the catalogue.


Accepted payment methods

  • Paypal: valid worldwide, you need to have a Paypal account (it's free) and a credit card, unless you've money on your Paypal account. It charges a minimal fee.
  • Wire transfer: especially valid for Italy and the countries of the euro area (elsewhere the change of currency makes it's very expensive for small amounts of money), you need to have a bank account and the cost of the transfer depends on your bank.


Shipping to Europe and Mediterranean area


Item q.ty Shipping method Shipping time Shipping cost
1 - 4 Registered packet 8-12 days 7 €
5 - 10 9 €
11 - 30 12 €
30+, <1kg 15 €
<2kg 21 €
1+ Fast international shipping J+ 2-4 days from 35 €
(depending on weight)



Shipping to Americas, Asia, Africa


Item q.ty Shipping method Shipping time Shipping cost
1 - 4 Registered packet 10-23 days 9 €
5 - 10 12 €
11 - 30 15 €
30+, <1kg 20 €
<2kg 32 €
1+ Fast international shipping J+ 2-5 days
(except from custom issues)
from 45 €
(depending on weight)



Shipping to Oceania


Item q.ty Shipping method Shipping time Shipping cost
1 - 4 Registered packet 10-23 days 10 €
5 - 10 14 €
11 - 30 18 €
30+, <1kg 27 €
<2kg 37 €
1+ Fast international shipping J+ 3-5 days
(except from custom issues)
from 54 €
(depending on weight)



Shipping to Italy


Item q.ty Shipping method Shipping time Shipping cost
1 - 4 Registered packet 3 - 5 days 6 €
5 - 30 8 €
31+ 'Paccocelere3' J+3 12 €
1 - 50 'Postacelere1' J+1 12 €
50+ 'Paccocelere1' J+1 17 €

J = day of shipping.
"Days" are meant as weekdays.
The time of delivery depends on the postal service and may slightly vary.

Schedule

The time that's needed to prepare an order depends on its quantity and on the period of the year.

It's a good idea to place orders in good advance!

Warning!

Do not send a payment before you get the confirmation of the total amount!

Neraluna won't answer for any hitch, delay, or other issue about payments that were made before getting to an agreement with the client about the order.

Payments

If you're unsure about the payment methods, just ask us for more info.
When you'll have decided, we'll send the needed data via email.